phjo Privacy Policy

1. Introduction & Scope

phjo ("phjo," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming platform at phjo.net (the "Platform"). This Privacy Policy ("Policy") describes how phjo collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and all associated services.

This Policy applies to all users of the phjo Platform, including registered players, visitors, and any other individuals whose personal data phjo processes in the course of operating its services. It covers data collected through the Platform, our mobile applications, customer support channels, and any other means by which you interact with phjo.

By registering an account or using the phjo Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform immediately.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, phjo acts as the personal information controller in respect of the personal data it collects and processes through the Platform.

phjo has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and this Privacy Policy. You may contact our DPO at any time using the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

phjo collects personal data that is necessary for the provision of our gaming services, compliance with legal obligations, and improvement of the user experience. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Residential address, including city, province, and postal code;
• Email address and mobile phone number;
• Username and encrypted password;
• Government-issued identification documents (e.g., Philippine Passport, Driver's License, PhilSys National ID, UMID, Voter's ID).

3.2 Financial & Transaction Data

• Payment method details (e.g., GCash account number, PayMaya account, bank account details for BPI, BDO, Metrobank, UnionBank, PNB);
• Deposit and withdrawal transaction history;
• Account balance and bonus credit information;
• Records of bets placed, games played, and winnings received.

3.3 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Login timestamps and access logs;
• Cookie identifiers and similar tracking data (see Section 7).

3.4 Communications Data

• Records of your communications with phjo customer support, including live chat transcripts and email correspondence;
• Feedback, survey responses, and promotional opt-in preferences;
• Any other information you voluntarily provide to phjo.

4. How We Use Your Data

phjo processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your phjo account, including identity verification and age verification to ensure compliance with the 21+ age requirement;
• Service Provision: To enable you to access and use the Platform's gaming services, process deposits and withdrawals, and manage your account balance;
• Transaction Processing: To facilitate financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other payment providers;
• Compliance & Legal Obligations: To comply with applicable Philippine gaming regulations, anti-money laundering laws (AMLA), Know Your Customer (KYC) requirements, and other legal obligations;
• Fraud Prevention & Security: To detect and prevent fraudulent activity, bonus abuse, multiple account creation, and other violations of our Terms & Conditions;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing & Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications (only if you have opted in);
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, security, and user experience of the Platform;
• Responsible Gaming: To implement responsible gaming tools such as deposit limits, self-exclusion, and reality checks.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, phjo processes your personal data on the following legal bases:

• Consent: Where you have provided explicit consent for specific processing activities, such as receiving marketing communications;
• Contractual Necessity: Where processing is necessary to perform our contract with you (i.e., the Terms & Conditions) and to provide the gaming services you have requested;
• Legal Obligation: Where processing is required to comply with applicable laws and regulations, including gaming regulations, anti-money laundering laws, and tax reporting obligations;
• Legitimate Interests: Where processing is necessary for phjo's legitimate business interests, such as fraud prevention, security, and Platform improvement, provided that such interests do not override your fundamental rights and freedoms.

6. Data Sharing & Disclosure

phjo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your personal data with the following categories of recipients in limited circumstances:

6.1 Service Providers

phjo engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, banks), cloud hosting providers, customer support platforms, and data analytics services. These service providers are contractually obligated to process your data only on phjo's instructions and to maintain appropriate security measures.

6.2 Regulatory Authorities

phjo may disclose your personal data to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), and other government agencies, where required by law or in response to lawful requests.

6.3 Legal & Compliance Purposes

phjo may disclose your personal data where necessary to comply with court orders, legal processes, or to enforce our Terms & Conditions, protect our rights and property, or investigate suspected fraud or illegal activity.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of phjo's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

7. Cookies & Tracking Technologies

phjo uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow us to recognize you, remember your preferences, and analyze how you use the Platform.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including session management and security features;
• Performance Cookies: Collect anonymous data on how users interact with the Platform to help us improve performance;
• Functional Cookies: Remember your preferences and settings to provide a personalized experience;
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (only with your consent).

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the Platform. For more information on managing cookies, please refer to your browser's help documentation.

8. Data Retention

phjo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Personal data associated with active accounts is retained for the duration of your account's active status;
• Closed Accounts: After account closure, phjo retains certain data for up to seven (7) years to comply with Philippine gaming regulations, anti-money laundering laws, and tax reporting requirements;
• Marketing Data: If you opt out of marketing communications, your contact information will be retained on a suppression list to ensure we do not contact you again;
• Technical Data: Server logs and technical data are typically retained for up to twelve (12) months for security and troubleshooting purposes.

9. Data Security

phjo implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and phjo's servers;
• Secure server infrastructure with firewalls and intrusion detection systems;
• Encrypted storage of sensitive data, including passwords and payment information;
• Regular security audits and vulnerability assessments;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Employee training on data protection and security best practices.

While phjo takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14. phjo will respond to your request within fifteen (15) business days. We may require verification of your identity before processing your request.

11. Children's Privacy

The phjo Platform is strictly intended for individuals aged 21 years and older. phjo does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to phjo, please contact us immediately at [email protected].

12. International Data Transfers

phjo primarily stores and processes personal data within the Philippines. However, some of our service providers may be located outside the Philippines. Where personal data is transferred internationally, phjo ensures that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to maintain equivalent data protection standards;
• Verification that the recipient jurisdiction provides adequate data protection under Philippine law;
• Implementation of technical and organizational security measures to protect data in transit and at rest.

13. Changes to This Policy

phjo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

Where changes are material, phjo will provide notice to registered players via email or a prominent notice on the Platform. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how phjo protects your personal data.

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or phjo's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected] (Subject: Data Privacy Request)
• Support Hours: Monday to Sunday, 8:00 AM – 12:00 AM (Philippine Standard Time)
• Live Chat: Available on the Platform during support hours

phjo aims to respond to all data privacy inquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.